RNR CERT

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Questionnaire on appraising of Client's satisfaction level regarding RNR CERT's

Please kindly familiarise yourselves with the table below and complete it, using the proposed appraisal scale. The questionnaire results will serve us to examine the existing level of Client's satisfaction as regards services performed by RNR CERT and their developpment and improvement.
Appraisal scale: 1 - 5 ( 1 - low, 3 - medium, 5 - high)

Item Factors having influence on Client's satisfaction Level of importance
for the Client Level of fulfilling
by RNR CERT

General for all the services

1. Timeliness of service execution 1 2 3 4 5 1 2 3 4 5

2. Way of communication with the Client 1 2 3 4 5 1 2 3 4 5

3. Response to the requirements and of the client 1 2 3 4 5 1 2 3 4 5

4. Advertising in general 1 2 3 4 5 1 2 3 4 5

5. Easy access to competent persons 1 2 3 4 5 1 2 3 4 5

6. Surveyor's / auditor's competence / professionalism 1 2 3 4 5 1 2 3 4 5

7. Fees 1 2 3 4 5 1 2 3 4 5

If any other factors influence your satisfaction, please give them below and appraise.
Please write in any remarks overleaf.

8. 1 2 3 4 5 1 2 3 4 5

9. 1 2 3 4 5 1 2 3 4 5

10. 1 2 3 4 5 1 2 3 4 5

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